How much does IT support for a business cost?
We set the price individually. It depends mainly on the number of users and computers, the number of servers and locations, the required response time and the scope of security and backup. After a short conversation and an audit, you receive a fixed monthly fee.
Do you support companies without their own IT specialist?
Yes, this is the most common situation. We take over all of your IT: helpdesk, administration, security and backup. We act as an external IT department.
Do you work on site in Wrocław?
Yes. We resolve most requests remotely, but in Wrocław and the surrounding area we come to your office when needed or on a regular visit schedule.
Can your support be combined with our current IT specialist?
Yes. We can support your administrator by taking over monitoring, backup, security, projects and cover during holidays.
How long does it take to take over IT support?
Usually 2 to 4 weeks. During this time we carry out an audit, collect access credentials, document the environment and install monitoring. We handle urgent matters from day one.
Do you support Microsoft 365?
Yes. We configure and administer Exchange Online, Teams, SharePoint and OneDrive, implement MFA and security policies, and migrate email.
Do you provide backup?
Yes. We design and maintain backup for servers, computers and Microsoft 365. We test the backups regularly and the results are included in a report.
Can you carry out an IT audit?
Yes. The audit is the first step of our cooperation, but it can also be ordered as a separate service. You receive a report with a list of actions ranked by risk.
Do you support companies remotely?
Yes. Helpdesk, administration and monitoring work remotely, so we also support companies from outside Wrocław.
How quickly do you respond to failures?
Response time depends on the package and the priority of the request. Failures that stop the business from working have the highest priority. We put the specific times in the contract.
Do you sign an SLA?
Yes. In the Business and Premium packages, response times and availability are set out in the SLA.
Do you support companies outside Wrocław?
Yes. On site we work in Wrocław and the surrounding area, including Oleśnica, Oława, Trzebnica, Siechnice and Kąty Wrocławskie. We support companies from other cities remotely, with visits as needed.
Who owns the passwords and documentation?
Your company. We maintain the documentation and hand it over on request, including when our cooperation ends.
What is the contract notice period?
[UZUPEŁNIJ: np. 1 lub 3 miesiące]. We do not tie clients into multi-year contracts.
Do you help with purchasing hardware and licences?
Yes. We advise on choosing hardware and licences, and we can make the purchase on your behalf. We match them to your company's needs, not to our margin.
Let's talk about your IT
A free, no-obligation conversation. You tell us what is not working, and we tell you how to put it in order and what it might cost.