Services · Ongoing IT support
IT support for businesses in Wrocław
We take over day-to-day responsibility for IT in your company. Your staff have someone to call, computers are up to date, and we catch problems before they stop work.
Problem
What businesses come to us with
- The IT technician only comes once something has already stopped working.
- Staff requests get lost in emails and phone calls.
- Nobody knows which computers have up-to-date systems and licences.
- Knowledge of the network and passwords sits in one person's head.
Solution
What exactly you get
Helpdesk for your staff
By phone, email or ticket. We help remotely and, when needed, come to you.
Computer administration
Configuration, updates, software and a standard workstation setup for every new person.
Server administration
Servers in the office and in the cloud, permissions, network shares, updates.
Network administration
Router, firewall, Wi-Fi and switches under constant control.
24/7 monitoring
Disks, backups, updates and service availability checked automatically.
User management
A new employee gets a ready account and equipment. A leaver loses access the same day.
IT documentation
An inventory of equipment, licences, administrator passwords and configuration. Your company owns it.
On-site support in Wrocław
Office visits as needed or on a fixed schedule.
Result
What changes in your company
- One phone number and one dedicated contact for all IT matters.
- Less downtime, because problems show up in monitoring.
- A fixed monthly cost instead of unpredictable invoices for call-outs.
Case studies
Examples from practice
FAQ
Questions about ongoing IT support
Do you support companies that have no IT specialist at all?
Yes, this is the most common situation. We take over all of your IT and become your IT department.
How quickly do you respond to requests?
Response times depend on the package and priority. Failures that stop your business from working are handled first, and response times are written into the contract.
Do you work on site at our office?
Yes. We resolve most issues remotely within minutes, but in Wrocław and the surrounding area we come to your premises.
Ask about IT support
Tell us about your company. In a free consultation we will tell you what is worth doing and roughly what it may cost.
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Backups of servers, computers and Microsoft 365. Recovery that is tested regularly.
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Router, firewall, Wi-Fi, VPN and servers. Stable, secure and monitored.
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